How and what do we charge?
Buzz A Geek is able to offer affordable same-day computer repairs & IT services to home users and small business throughout Australia. Our charge out rate is generally lower than other professional computer support companies.
We do accept all major credit cards; Visa or Mastercard. However it's important to give us a ring on 1300 738 570 allowing us to provide you with an accurate cost as charges are calculated differently based on your location.
No Call Out Fee
We do not charge a 'Call Out' fee whether it is same day servicing or the weekend. After the initial minimum first hour we charge in 15-minute blocks. Keeping your bill down as low as possible.
NO HIDDEN EXTRAS
There are no hidden costs. No call out fees, no travel time, and we always charge a flat rate.
Most technical issues are resolved within the first hour. But if this is not the case your computer tech will always keep you in the loop.
FREQUENTLY ASKED QUESTIONS
1. Do you offer a same-day service and does it cost more?
Yes we do offer a same day service at no extra cost. However there may be occasions when unfortunately this may not be possible due to high demand.
2. Why do you charge by the hour when it may not take an hour?
To ensure that we keep an affordable pricing structure for our clients.
3. Do I have any sort of guarantee with the work?
Yes if you are not satisfied within 30 days of our technician completing the work you had requested we will refund you your money.
4. If you supply me hardware, do you provide me with a warranty?
Yes we will have a record of the serial number for warranty purposes.
5. Do I have to wait in all day for the technician to arrive?
No we make an appointment time to suit you the customer. No waiting around all day.
6. Do you have a credit card processing fee?
Unfortunately Yes. We raise a very small credit card processing fee to cover our banking costs. The cost is roughly 1.9% of the total invoice.
7. Do you offer discounts to pensioners?
Of course we do!
I wish to express my thanks for your company’s professionalism & expertise in dealing with the loss of data to our company’s computers. Without your help I don’t know where we would be. After dealing with other similar companies in the past, you are far superior in all aspects, and the knowledge exhibited by Chris, who came to us and fixed everything on site, was absolutely amazing. It was also essential that you were able to respond in such a timely manner, so we did not lose business.We will not hesitate to recommend you to all our clients, family & friends.Thank you and we look forward to many years in the future working together.
D. South - Yandina, QLD 2014
TO CALL BUZZ A GEEK
WE COME TO YOU
Don’t have the time and patience to dismantle your computer and bring it to the local shop? We come to you, at your home, or office, and fix while you watch.
SAME DAY SERVICE
Ok so we understand you need our help right away. We can offer same day service. Just give us a ring!
ON CALL 7 DAYS A WEEK
Our computer geeks are available 7 days a week. Weekdays, evenings and even weekends to suit your need.
IT'S NOT ALL 'GEEK' SPEAK!
We speak your language and leave the geek speak back at the office. We’ll explain in plain & simple language everything that we do when we visit.
NO HIDDEN FEES
Our low pricing won’t hurt your back pocket and no hidden costs! So give us a ring and we’ll explain everything to you - open and upfront!
30 DAY MONEY BACK GUARANTEE
We're so confident that our computer technicians will do the job right the first time. However after 30 days we haven't fixed your computer issue to your satisfaction then we'll refund your money - no questions asked!
DID YOU KNOW?
Apple.com is in the top 50 websites visited worldwide and in the top 30 visited in the United States.