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1300 738 570

Remote Computer Support

(Our support hours are from 09h00 to 17h00 Monday through Friday)

Our computer geeks are on standby just for your phone call. We are able to remotely access your PC or Mac to see if we can fix your problem remotely while you are on the phone to us. 

How does it work?

Quite simple really! :) 

We'll ask you to install some software which will allow our technicians to remotely connect to your device via the Internet. The software is incredibly safe and secure. In order to connect we'll ask for the ID and password that this software gives you. 

Once connected you can see exactly what we're doing, you can ask questions of the technician while he is busy, and you always have full control of your device throughout our remote session. 

The things we can fix remotely

Here is what we're able to sort out for you;

  1. Setting up, diagnose, or modifying your email settings
  2. Fix problems with various software like Office
  3. Install printers or find out why they're not working
  4. Make sure that your computer is being backed up correctly
  5. Adjust and restore Windows & Mac PC settings
  6. Install anti-virus programs and other security software
  7. Sort out web browser issues that you might have
  8. Configure network routers and other network devices

If your problem doesn't fit into any of the categories above then we may need to send a computer technician round to you - No fuss.

Cost

We charge $50 (excluding GST) in 30 minute blocks. Not to bad considering what it would cost to take it down to your local computer shop while wasting your valuable time and money.

We do accept the following payment methods;

  • Visa
  • Master card
  • and even Diners Club

Please note: Not all problems can be fixed remotely and depending on the problem we may need to dispatch a computer technician.

Your second option: Getting a Geek onsite..

Our technician are available Australia wide. They can come to your home or place of business and fix most computer problems onsite and it won't cost you an arm and a leg. We charge $120 (excluding GST) for the first hour and then $60 for every 30 minute block there after. However most problems are generally resolved within the first hour.

Call us for Remote Support on 1300 738 570

Payment Methods For Remote Support

TESTIMONIAL

Not being too familiar with computer operations I had the Geeks purchase & install my personnel computer system which, was all completed within a couple of days at no inconvenience or concern to myself. Their knowledge & assistance are first class. I have no hesitation in recommending Buzz a Geek & will avail myself of the Geeks' services in the future.

D. Raffan, Peregian Springs, QLD, 2010
DID YOU KNOW?

If you open up the case of the original Macintosh, you will find 47 signatures, which is of each member of Apple's Macintosh division of 1982.